What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. Retrieval Request/ Copy request Reason Codes. Visa Chargeback Reason Code 71: Declined Authorization Description The card issuer received a transaction for which authorization was declined. Shopify Payments Chargeback Reason Code #2: Transaction UnrecognizedChargeback Reason Codes List for American Express. Chargeback reason codes 71 and 4808 are caused when merchants ignore a declined authorization response from the issuer and attempt one of the following actions:. Chargeback Reason Codes List for Visa Chargeback Code Chargeback Reason 30 Services Not Provided or Merchandise Not Received 41 Cancelled Recurring Transaction 53 Not as Described or Defective Merchandise 57 Fraudulent Multiple Transactions 62 Counterfeit Transaction 71 Declined Authorisation 72 No Authorisation 73 Expired Card 74 Late. Once you receive this notification, you have 11 days to submit a response. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. It may be complicated, though. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some instances. Visa Reason Codes. CM . 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. This can be transaction receipts, proof of. 5: Visa Fraud Monitoring Program. Category. What is the “Zelle Chargeback” Process? So, there’s technically no such thing as a “Zelle chargeback. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)What is Visa chargeback reason code 11. The incorrect amount being charged. Legacy code as currently displayed in the AWC. You can learn more about each one by visiting the Mastercard Chargeback Guide. Chargeback reason codes have changed. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Chargeback rebuttal letter: This letter must accompany your representment evidence and is essentially a summary of your evidence proving that the transaction is valid. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. 3. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. 1001 - Cardholder does not recognize the transaction. About Visa chargeback reason codes. 2. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. 2 - Declined Authorization. 1 primarily suggests a delivery lapse by the merchant. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. When one cardholder initiates a dispute with their issuing. It gets worse. NEW. 1. Reason Code 71 designates chargebacks resulting when the card issuer receives a transaction for which authorization has been declined. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. 4632. Below are the top causes of chargebacks including the reason codes established by leading credit card companies: Customer Dissatisfaction: Cardholder did not receive the items/service purchased, the products/services were not as described and/or product (s) was damaged or otherwise defective. Review your credit card processor’s policies to understand its chargeback dispute process. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. 4 Other Fraud Card Absent. The reason codes are grouped into several broad. Sift’s Visa chargeback reason code guide features every single Visa reason code, its description, expert insights, and real world examples. However, it also encompasses scenarios like. 10. 3. 11, 16. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. [noun]/* kə • stə • mər • di • spyo͞ot/. This does not include an AuthorizationVisa’s Reason Code 71 can be confused with Reason Code 83, as in both a chargeback results from a failure to obtain an authorization approval. A chargeback happens when a customer requests for a transaction to be. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. While there are many chargeback reason codes, all chargebacks fall into one of three categories: The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. reason code information. 33 (-2. Technical. By understanding the reason behind the chargeback, you can gather the necessary evidence to support your case effectively. 1 is the successor to the older reason code 30, which was replaced as part of the Visa Claims Resolution initiative. . From there, the merchant can look up the code to figure out what the dispute is about. Chargebacks from all three categories can show . Visa chargeback reason code 11. 4863: Cardholder does not recognize. After an authorization request is declined, the merchant forces the transaction through, typically by key-entering it, without making another authorization request. Skip to content. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and. A reason code or a chargeback reason code is a string of symbols (numbers and letters). These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Top-3 Visa Dispute Reason Codes. (4. It depends on the chargeback reason code associated with the dispute. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Mastercard Chargeback Reason Code 70: Chip Liability Shift. While the format of chargeback reason codes. Chargeback Reason Codes Reason code are the first key to understanding the root causes . reason code information. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. F01. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Post Views: 841. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. 3: Goods or services were not as described: C31: RM: 13. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Mastercard: n/a This chargeback is caused by Authorization. MasterCard does not have an equivalent reason code. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. 83 (2) 12. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity Goods / Services Damaged or Defective. Using the same link provided above, contact PayPal to report the scam. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. 99. Also, remember that the time frame for your response includes any processing required by the acquirer. 71% of digital commerce losses result from chargeback fraud and friendly fraud. 2: No Authorization. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 65% with at least 75 total disputes. Some legacy codes are no longer supported by a chargeback reason. The major card networks have unique reason code systems, and banks use separate tools. Reason. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. Chargeback reason codes can change with new information. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. Mastercard Chargeback Reason Code 71: Disputed Amount. Cardholder can dispute transaction up until Day 90 for reason code 4808 on MasterCard (see Appendix for details), Day 60 for reason codes 4801 and 4802 (see Appendix for details). PCI DSS v3. Chargeback reason codes. UA05 Fraud – Chip Counterfeit Transaction. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itGoods / Services Damaged or Defective. Try Shopify free for 3 days, no credit card required. non_receipt: The buyer claims they didn't get the goods or services. 196 Further information at page PSR-564, 11. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. 3 falls under the “Authorization” category. 16 Chargeback Reason Code 71 – Declined Authorization. The following chargeback reason codes are related to EMV: Visa: 10. 100- 140 standards- , and will be removed in future releases. Spot these types of chargebacks using. Here’s how. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Assigned to the dispute condition. The implication is that the merchant is at fault. Include any terms relevant to the transaction, including return, cancellation and. For example, 10. CR . Check with the issuing banks to determine what time limits may apply to you. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. 196Further information at page PSR-564, 11. Code. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. There are two parts to this. 4631. 1 message. 71 (3) Removed. 3. It happens when. Chargeback reason codes are codes used to categorize the reason for the dispute. 1: 10: Fraud: EMV Liability Shift Non-counterfeit Fraud: 10. Here's a list of all the current Visa reason codes: Chargeback Code. 4? Visa chargeback reason code 12. F02. 11. 10. 3 No Authorization. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingThis could include showing that the chargeback was for a different amount than the original transaction or that the reason for the chargeback is incorrect. “It’s a lot tougher with Mastercard because they only use four main codes. 0: Updated report version from 1. If you did not receive the email, open Mave, Wave’s automated chatbot, and. For example, Mastercard has a code which indicates a ‘consumer dispute. To facilitate the RuPay members in raising and resolving a dispute on a transaction which had previously been cleared by RuPay, RuPay has defined the rules and guidelines for the dispute management process in this manual. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. The network hasn't wholly disallowed some old codes. Recurring billing transactions are a frequent source of conflict, disputes, and. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Mastercard Chargeback Reason Code 71: Disputed Amount. The terminal action codes are in Table 122 of the 4. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. 5. At Visa they used to receive reason code 98. Chargeback Reason Codes In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Claims Resolution. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Billing issues: Duplicate billing, incorrect amount billed, or promised refund never issued. 4630 . Acquirer Use of Message Reason Code 7623. Visa chargeback reason code 11. 1? Visa chargeback reason code 12. However, for simplification, they are divided into eight categories:. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. 2 Compliance CasesWEX began issuing chip cards in Q4, 2020. 10. Download our 100+ page comprehensive guide to reason codes, modifiers, time limits, and compelling evidence. The list of chargeback reason codes in this article is organized by card brand and type of dispute. This is up from #5 in 2019. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. We are writing to dispute the $1980 chargeback with the chargeback reason code 30 Services Not Provided or Merchandise Not Received. The client will send this dispute to Paymentology’s Global support team via email – support@paymentology. In most cases, you will have 20-45 days in which to respond to a chargeback. The good news is that most of these invalid claims are disputable by the merchant. This indicates that the merchant didn't respond to an inquiry properly. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Terms and conditions. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Code 81. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. Merchants who believe they have received an invalid chargeback under reason code 13. They can also be caused by a merchant failing to process a cancellation promptly. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. '60 days from the Retrieval Request Date Health Care Request 70 Chip Liability Shift 71 Chip/PIN Liability. Effective for Transactions completed on or after 15 April 2016, A Transaction for which Authorization was obtained after a Decline Response was received for the same purchase. Solutions. 2 falls under the “Authorization” category. The shorthand description is “Late Presentment. FR6 Partial Immediate Chargeback Program. Take the time to note the following dispute reason codes for Visa. 2? Visa chargeback reason code 11. Encrypt transmission of. 1. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. Reason codes are very crucial to assist. Europe Region Operations Bulletin No. 1. Dispute Condition Description Dispute Condition Code Category Code Category Code Description; EMV Liability Shift: 10. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. 1=1010,. If you need additional information, visit the additional resources provided at the bottom of this page or at Chargeback. Acquirer Use of Message Reason Code 7623. All ACH return reason codes consist of the letter “R” followed by two. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. . This code applies when authorization for a transaction was requested. Dec 6, 2021 — Betty's bank issued the chargeback for $9. She later changes her mind and cancels her order for which she didn’t receive the code. The aim of CE 3. Each chargeback received a numeric code which is known as the “reason code”. It is used as a form of proof that the person attempting to use the card has the physical card in their possession. 4: Other Fraud–Card-Absent Environment. Hence, she disputes the merchant under the Reason Code 71: Declined Authorization. 1. 9808 info@chargebacks911. So don’t spend another second worrying about chargebacks. Are there any new Reason Code changes? Yes, Visa has provided a new list of Reason Codes and Conditions. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. . The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. High-Risk (Excessive): Reaching a chargeback ratio of. If you leave this processing. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 71%) CMC Crypto 200. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. Each chargeback is disputed by a specific reason code. When a chargeback request is filed a chargeback reason code is assigned to the claim. reason codes. Reason Code. A fraud filter is any technology designed to analyze transaction data and flag commonly-recognized signs of fraud. Chargeback reason codes identify the general reason behind a chargeback. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. If the order was genuinely not as described, then the cardholder has a case. 755. Transaction was approved by the Issuer knowing that the authentication data failed verification and was not reliable. 4853 – Cardholder Dispute – Goods or Services Not Provided. message. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. 13. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. There is no one-size-fits-all when fighting chargebacks. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. On xx/xx/xxxx, we received a chargeback under the reason code 11. 3. 1002 - Cardholder disputes billed amount. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. ; Help Center Find answers to common questions about Midigator’s technology,. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. For more tips to Manage Chargeback Caused by Processing Errors and avoid reason code 71, contact Chargeback Expertz. 2. Reason code 83 represents a chargeback categorized as. Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YES5 Categories of Visa Chargeback Reason Codes. 1? Visa chargeback reason code 11. November 5, 2023. 11. © Chargeback. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. Card Recovery Bulletin Authorization Visa Code: 11. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. When alerted about a potential chargeback, businesses can reach out to the customer promptly to understand and address their concerns. 4. Auto Write Off. Fraud is an unfortunate reality of the card-not-present space. Valid Values/Format: 22 - First Chargeback Handling Fee. For. Mastercard Chargeback Reason Code 70: Chip Liability Shift. ” This reason code is assigned when a merchant processes a transaction against a card that is listed on the Card Recovery Bulletin for their region. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. For example, a debit may have been processed instead of a credit, or a credit processed instead. The remaining 71% of these losses are counted as “friendly fraud” – the cardholder simply doesn’t recall the transaction and just needs clarification. Having a Lax Attitude Toward Industry Rules & Regulations. 71: Requests Credit for Personal Property. 4841 Canceled Recurring or Digital Goods Transactions. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. To submit your documents to Wave, use the link in the chargeback notification email, or reply to the email. The shorthand description is “Declined Authorization. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Feel free to submit topic suggestions, questions or requests for advice to:. . Each card. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. It typically takes 30 days for us to dispute the chargeback, and it may take the Sender’s card company up to 75 days to resolve a chargeback and come to a final decision. 1, 5 January 2016. You must designate the write-off reason code for the system to use when you activate the automatic write-off feature. message. Updated August 23, 2023. A dispute often has a reason code associated with it. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. If more information is needed, you’ll either receive an Inquiry or a Chargeback. 16 Chargeback Reason Code 71 – Declined Authorization. Reason code 13. Description of Change Where to Look Updated Chip Liability Shift table elements Second Presentment Condition bullet #2, Supporting Documents and DE 72. processed the transaction correctly. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. For each reason code, a definition isChargeback reason code 10. A chargeback is the potential outcome of a disputed credit or debit card transaction. 18167 US Highway 19 N Clearwater, FL 33764 877. 4853 – Cardholder Dispute – Credit Not Processed. The most popular type of disputes of the chargeback category. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. What is Visa Reason Code 13. See Reason Codes for more. Use this guide as a quick resource for Visa chargeback reasons at a. To avoid the reason code 71 you can simply deposit the sales receipt on time to the acquirer. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card charge by filing a chargeback. A reason code will be provided. May 2011: 5. These companies can also handle the entire representment process. 71: Authorization Request Declined / Declined Authorization: 72: No Authorization / Transaction Exceeds Floor Limit: 73: Expired Card: 74: Late Presentment: 75: Cardholder Does Not Recognize the Transaction: 76: Incorrect Transaction Code: 77: Non Matching Account Number: 78: Ineligible Transaction (International only) 79: Requested Transaction. Chargeback companies can assist merchants in navigating these processes, and work with them to develop a comprehensive chargeback prevention strategy. 4846 — Incorrect Currency Code. Discover is a credit card network and an issuing bank—just like American Express. Chargeback reason codes 71 and 4808 are caused when merchants ignore a declined authorization response from the issuer and attempt one of the following actions: Forced posting. com. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. Spot these types of chargebacks using the below reason codes. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. By entering your email, you agree to receive marketing emails from Shopify. S. ” This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card”. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. Visa chargeback reason codes are used to categorize the reasons for a chargeback. ” But, there is still a process users can go through to recover their money in the event of a genuine, unauthorized transfer, as in the case of account takeover, for example. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Accessed October 31, 2022. Specify the default reason code that you want the system to assign when you enter a chargeback amount. Step 1: Identify the Source. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. MasterCard: Reason Code 4859 Services not rendered. . 6. 6. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. Collect Compelling Evidence. Protect cardholder data. 11, 16. the requested documentation, your account will be debited. You’ll put that reason code, the transaction amount and authorization number, and state that the. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. It is associated with a chargeback reason code, and it is specific per Card Scheme. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. Below is a list of Mastercard chargeback codes used in eCommerce. Each card issuer follows their own standards for defining reason type, code and its format. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. It is very similar to: Mastercard's 4853- Defective/Not as Described Reason Code. Here’s how your store can prevent and deal with chargebacks. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. For example, some reason codes offer cardholders over a year to file. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. com. Administrative returns (R02, R03, R04): 3%. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. This will be referenced in the chargeback notice you received. 3: Goods or services were not received: C08: RG: 4855: 13. The shorthand description is “No Authorization. ECM monitors first presentment chargebacks regardless of reason code or transaction type. UA02 Fraud – Card Not Present Transaction. On that note, below are some vendor missteps that could result in Visa reason code 13. Try Shopify free for 3 days, no credit card required. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. 4 Other Fraud - Card-Absent Environment. Check the chargeback reason code. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. UA06 Fraud – Chip and PIN Transaction. For each reason code, a definition isIn fact, studies show that friendly fraud and chargeback fraud take up the bulk of fraud losses among businesses around the U. M01 Chargeback Authorization.